We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by clicking on our "Contact Us" page.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogs, and click on any items that you GOTTA HAVE and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept most major credit cards. You may send your credit card information via phone, fax, snail mail or over the Internet. Please allow a 5 business day period for check to clear prior to shipment of orders.
We process your order right away. We will normally send your order to you within the time frame specified for each item as you place item in your cart. For Will Call orders, you will be notified when your order is ready for pickup.
For orders made from within the United States sales tax will be applied only to orders processed to Michigan.
If you are not happy with the product you may return it within 30 days of purchase for a refund, minus any shipping costs. The item(s) must be returned in the original packaging and unused. The refund will be applied to the original form of payment. Returns are subject to a 15% restocking fee. A 50% restocking fee may be applied to special order items. Van's will not accept returns on electrical parts unless the part is defective under the manufacturers warranty and then a replacement will be sent. Any returns after 30 days will be under the discretion of management and a restocking fee of up to 50% may apply.
We would love to hear from you. If you need to reach us, please click on our "Contact Us" page for email address and phone numbers.